Technical support
We respond to your challenges so that you can focus on your core business.
General support
Enquiry form
Should you have any technical issues, simply contact our developer team. We will be happy to help!
FAQs
Do you have any questions? We will not leave you alone! You will find the answer you need in our extensive FAQ section.
Anfrageformular
Bei technischen Problemen kontaktieren Sie einfach das Entwickler-Team. Wir helfen Ihnen gern!
FAQs
Sie haben Fragen? Wir lassen Sie nicht im Regen stehen! In unseren umfangreichen FAQ finden Sie die Antwort, die Sie suchen.
Maintenance assistance for our customers
Release Notes
Find all current TRANSCONNECT® releases and the corresponding release notes in our community.
Phone support
TRANSCONNECT® support will be happy to assist you in case of problems.
Tel.: +49 (0) 351 87619-20
(Monday – Friday, 8.00 am – 6.00 pm except on public holidays in Saxony)
Support-Mail
Kontaktieren Sie unseren TRANSCONNECT®-Support einfach und bequem via E-Mail.
Release Notes
Finden Sie in unserer Community alle aktuellen TRANSCONNECT®-Releases und die dazugehörigen Release Notes.
Telefonischer Support
Der TRANSCONNECT®-Support steht Ihnen bei Problemen gern zur Seite.
Tel.: +49 (0) 351 87619-20
(Montag – Freitag, 08:00 – 18:00 Uhr, außer an sächsischen Feiertagen)
Use also the help function of the TRANSCONNECT® Manager.
The TRANSCONNECT® manual is an extensive reference work, including for conceptual issues.
Fast help via remote maintenance
What is pcvisit?
To be able to offer better support, SQL Projekt AG has introduced “pcvisit”. This will allow us to access your computer directly via the Internet and help you solve your problem.
How does pcvisit work?
Select the download link below to download and run a small executable file (no installation required). Our support staff will provide you with a Support ID. Enter it into the input field of the application you have started and click on the green receiver. Our support staff can now view your screen via remote maintenance and help you solve your problem.
pcvisit – remote maintenance tool
